Last Updated: October 2025

Core Competency Institute Pty (Ltd) (“CCI”, “we”, “us”, “our”) is committed to protecting the privacy and personal information of all visitors, clients, delegates, partners and stakeholders. This Privacy Policy explains how we collect, use, process, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013 (South Africa) and other applicable data protection laws.

1. Who We Are

Core Competency Institute Pty (Ltd) is a professional training, consulting and leadership development organisation headquartered in Johannesburg, South Africa.

• Company Registration Number: 2024/843248/07
   
• Website: www.ccinstitute.co.za
   
• Email: info@ccinstitute.co.za
   
• Registered Address:  Midrand, Johannesburg, South Africa
   
• Information Officer (POPIA Contact): Maneo Scott – info@ccinstitute.co.za
   

2. What Personal Information We Collect

We may collect and process the following categories of personal information:

a. Information You Provide Directly

• Full name
   
• Email address
   
• Contact number
   
• Job title and employer
   
• Billing or invoicing details
   
• Registration form details
   
• Dietary or accessibility needs (for event logistics)
   
• Communication preferences
   

b. Automatically Collected Information

When you use our website, we may collect:

• IP address
   
• Browser type and device information
   
• Website usage analytics
   
• Cookies (see Cookie Policy)
   

c. Third-Party Sources

We may receive information from:

• Event platforms (Zoom, Teams)
   
• Payment providers
   
• Email subscription platforms (e.g. Mailchimp)
   
• Referral partners or affiliates
   

3. Why We Use Your Information

Your personal information is used for:

Purpose Legal Basis

• Event registration and administration - -Contractual necessity
• Issuing invoices and certificates -- Contractual necessity
• Responding to enquiries - -Legitimate interest
• Sending programme information or updates - - Consent
• Improving our services and website - - Legitimate interest 
• Legal or regulatory compliance - - Legal obligation  

4. Sharing of Personal Information

We do not sell personal information. We may share it only with:

• Service providers (payment platforms, email services, event platforms)
   
• Professional partners working with CCI on event facilitation
   
• Legal authorities if required by law
   

All third-party service providers are required to protect your information and use it only for agreed purposes.

5. Data Security

We take appropriate technical and organisational measures to safeguard personal information, including:

• Secure password-protected systems
   
• Restricted access to data
   
• Encrypted communication where applicable
   

6. Data Retention

We retain personal information only for as long as necessary:

Type of Data & Retention Period

Event and delegate data - - Up to 24 months

Financial records - - 5 years (legal requirement)

Mailing list information - - Until unsubscribe request  

7. Your Rights Under POPIA

You have the right to:

• Access your personal information
   
• Request correction or updates
   
• Request deletion where lawful
   
• Object to direct marketing
   
• Withdraw consent at any time
   

Requests may be sent to info@ccinstitute.co.za.

8. Direct Marketing and Blog Subscription

With your consent, we may send leadership insights, programme updates, and articles from our Competency Review Blog. You may unsubscribe at any time via the unsubscribe link or by emailing us.

9. Cookies and Website Tracking

Our website uses cookies to improve user experience and analyse traffic. You may manage cookie preferences via your browser settings.

10. International Data Transfers

Event and communication platforms used by CCI (e.g., Zoom, Mailchimp, Google) may transfer data outside South Africa. These providers comply with international data protection standards.

11. Children’s Privacy

Our services are not intended for persons under 18 years, and we do not knowingly collect their information.

12. Updates to This Policy

This policy may be updated periodically. Continued use of our website implies acceptance of any updated terms.

13. Contact Information

For privacy-related enquiries or to exercise your POPIA rights, contact:
Email: info@ccinstitute.co.za
Attention: Information Officer – Core Competency Institute Pty (Ltd)